Okay, so I am not one to complain about Indie companies. I normally try to resolve the problem personally instead of blasting them on Facebook because I know it gives them a bad name, but when you have a company that you have repeatedly emailed/messaged that's just plain rude. You are probably wondering who it is, right? Well they go by the name of Facebomb Cosmetics. Don't even waste your time trying to find them on FB because they have taken down their fan page, but they still have their online store (
Facebomb Cosmetics) . Now I don't have a problem with turnaround times (TAT's) as long as you keep me in the loop. You know what I mean? There are quite a few people that have been complaining about this company. (I didn't do my research and just bought from them before I even knew about all the issues they had). I saw a few people complaining about not receiving orders that were place back in August and others in October. what kind of a business does that. Now don't get me wrong the colors are very pretty, but they do not have any labels to them except their logos. I would like to know what ingredients are going in to my eyes.
Here is what the top of the jar looks like:
This is what the bottom of the jar looks like:
According to the FDA all cosmetics must be labeled with their ingredients
FDA Cosmetic Labeling and Regulations
Now the packaging is fine, but when you open it (in my experience) it smelled like cigarettes. Gross!!! She should be a little more professional and not smoke (if she does or someone else does) around products that will get into people's eyes.
Like I said I don't want to bad mouth a small business, but when you have multiple complaints, then there's a problem. I am only writing this to warn you all and be careful. If you want to take your chance, by all means go for it, but please do your research first.
Here are a few trusted small business you CAN buy from (I'm sure there are more out there, I just haven't tried them myself.
Rockeresque Beauty Company
BFTE Cosmetics
Dark Hear Designs
MonEnnuiCosmetics
Hope this doesn't keep you from buying from Small Business Companies...
Southern Sweetheart Cosmetics does the same thing. Their shadows are very poor quality as well as their customer service.
ReplyDeleteI had the same thing happen to me and I also blogged about it. She probably didn't wash her hands after smoking and was handling the jars or something. I was really disappointed. It was my first order, usually that just consists of a few samples, but since she was having such an awesome same, I got nine full sized shadows. I regret it. Sorry that your experience sucked as well.
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